LustreDetailingTerms of service
Bookings
A booking made online is a request. It is confirmed once we contact you by phone, text or email. Prices shown are fixed for the package and vehicle size selected. If the vehicle is much dirtier than normal (for example heavy pet hair, mould or sand), we will tell you before starting if any extra charge applies, and you can decline it.
Payment
Payment is due on completion, after a walk-round of the vehicle. For multi-day services we may ask for a deposit when we confirm the booking. Any deposit is deducted from the final price.
Cancellations
You can cancel or reschedule free of charge with at least 24 hours' notice. If we cannot access the vehicle at the agreed time without notice, we may charge a call-out fee of up to £30.
Weather
We may reschedule paint correction and coating work if the weather would affect the result. We will always offer you the next available date.
Our guarantee
If you are not happy with any area of the work, tell us within 48 hours and we will return to put it right free of charge.
Liability
We are fully insured. Please remove valuables before we arrive. We cannot be responsible for existing defects such as failing lacquer, stone chips, deep scratches or worn interior trim. We will point these out before we start where we can.
Contact
Questions? Call 07700 900123 or email hello@lustredetailing.co.uk.